{"id":47996,"date":"2025-03-19T00:20:52","date_gmt":"2025-03-18T23:20:52","guid":{"rendered":"https:\/\/ohmycad.com\/1-solidworks-update-was-tun-wenn-ein-problem-auftritt\/"},"modified":"2025-10-01T15:09:45","modified_gmt":"2025-10-01T13:09:45","slug":"1-solidworks-update-was-tun-wenn-ein-problem-auftritt","status":"publish","type":"post","link":"https:\/\/ohmycad.com\/de\/1-solidworks-update-was-tun-wenn-ein-problem-auftritt\/","title":{"rendered":"1. SOLIDWORKS Update - was tun, wenn ein Problem auftritt?"},"content":{"rendered":"<h3>Einf\u00fchrung<\/h3>\n<p>Updates f\u00fcr SOLIDWORKS Connected erscheinen regelm\u00e4\u00dfig - alle 2 bis 3 Monate. Wenn ein Update geplant ist, werden Sie mehrere Wochen im Voraus von Dassault Syst\u00e8mes benachrichtigt. <\/p>\n<p>Sie haben dann <strong>2 Wochen Zeit, um sich auf den neuesten Stand zu bringen<\/strong>, bevor dies verpflichtend wird.<\/p>\n<h3>Was tun, wenn es Probleme mit der Aktualisierung gibt?<\/h3>\n<p>Sie k\u00f6nnen <a href=\"https:\/\/hub.xdinnovation.eu\/knowledge\/mettre-%C3%A0-jour-solidworks-connected\" target=\"_blank\" rel=\"noopener\">das Update nicht durchf\u00fchren<\/a>? Wenn Sie Kunde von XDI Europe sind, sind Sie in guten H\u00e4nden. <\/p>\n<h4>1. Informationen sammeln<\/h4>\n<p>Um ein Problem richtig zu l\u00f6sen, muss man es verstehen:<\/p>\n<ul>\n<li>Machen Sie Screenshots der aufgetretenen Fehlermeldung(en).<\/li>\n<li>Komprimieren Sie den folgenden Ordner und rufen Sie ihn ab: C:Program FilesDassault SystemesSOLIDWORKS 3DEXPERIENCEnstallData<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"hs-image-align-center\" height=\"446\" style=\"height: auto; width: 500px;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Apr-15-2024-04-41-56-5717-PM.png\" width=\"500\" loading=\"lazy\"><\/p>\n<h4>2. Melden Sie das Problem<\/h4>\n<p>Unser XDI Europe Support-Team kennt wahrscheinlich die L\u00f6sung f\u00fcr Ihr Problem. Au\u00dferdem melden wir jedes Problem an Dassault Syst\u00e8mes, damit es nicht wieder vorkommt. <\/p>\n<p><a href=\"https:\/\/ohmycad.com\/espace-client\/\" target=\"_blank\" rel=\"noopener\">Schildern Sie uns Ihr Problem in Ihrem Kundenbereich<\/a>!<\/p>\n<p><em>Per <strong>E-Mail <\/strong>: support@xdinnovation.eu<\/em><\/p>\n<p><em>Per <strong>Telefon<\/strong>: +33 1 89 71 33 15<\/em><\/p>\n<p><em>Per <strong>Chat: <\/strong> https:\/\/xdinnovation.eu\/espace-client\/<\/em><\/p>\n<p><em>Er\u00f6ffnen Sie ein <strong>Ticket: <\/strong> https:\/\/hub.xdinnovation.eu\/help-center?offset=0<\/em><\/p>\n<p>Denken Sie daran, den in Schritt 1) gesammelten .zip-Ordner und die Screenshots der Fehler mit einzuschlie\u00dfen.<\/p>\n<h4>3. Suchen Sie, ob wir die L\u00f6sung nicht schon gefunden haben ;)<\/h4>\n<p>Wir listen bekannte Probleme und deren L\u00f6sungen in unserer <a href=\"https:\/\/hub.xdinnovation.eu\/knowledge\/support-client\" target=\"_blank\" rel=\"noopener\">Wissensdatenbank<\/a> auf. Vielleicht k\u00f6nnen Sie das Problem so schneller l\u00f6sen? <\/p>\n<h3>Versuch, SOLIDWORKS neu zu installieren<\/h3>\n<p>Wenn Sie uns eine E-Mail geschickt haben, aber versuchen m\u00f6chten, das Problem selbst zu l\u00f6sen, k\u00f6nnen Sie <a href=\"https:\/\/hub.xdinnovation.eu\/knowledge\/clean-uninstallation-of-solidworks-connected\" target=\"_blank\" rel=\"noopener\">SOLIDWORKS sauber neu installieren<\/a>.<\/p>\n<p>Dies ist nicht sehr schnell, hat aber bereits viele Probleme bei der Installation gel\u00f6st.<\/p>\n<p>&nbsp;<\/p>\n<hr>\n<h3>Wir k\u00f6nnen Ihnen einen PC zur Verf\u00fcgung stellen, w\u00e4hrend Ihr PC repariert wird!<\/h3>\n<p>Wenn Sie das Care, Support &amp; Maintenance Pack (XDI Service f\u00fcr 50\u20ac\/Monat) haben, k\u00f6nnen wir Ihnen einen virtuellen Shadow-PC kostenlos f\u00fcr die Dauer unserer Intervention freischalten.&nbsp;<\/p>\n<p>Sie k\u00f6nnen mit SOLIDWORKS weiterarbeiten, und wir k\u00f6nnen Ihren PC in der Zwischenzeit \"reparieren\".<\/p>\n<p>&nbsp;<\/p>\n<h3><em>Haben Sie Lust, \u00fcber das Update oder SOLIDWORKS zu schimpfen?<\/em><\/h3>\n<p>Es ist nie angenehm, Probleme zu haben. Wir h\u00f6ren Ihnen zu und vor allem leiten wir es an Dassault Syst\u00e8mes weiter, damit sich die Dinge wirklich und schnell \u00e4ndern. &nbsp;<\/p>\n<p>Lassen Sie also Ihre Seele baumeln auf support@xdinnovation.eu (aber bleiben Sie h\u00f6flich!).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Einf\u00fchrung Updates f\u00fcr SOLIDWORKS Connected erscheinen regelm\u00e4\u00dfig - alle 2  &#8230;<\/p>\n","protected":false},"author":283,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[525,504],"tags":[],"class_list":["post-47996","post","type-post","status-publish","format-standard","hentry","category-installation-und-aktualisierung","category-kundenbetreuung"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>1. 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