{"id":48058,"date":"2025-03-19T00:19:25","date_gmt":"2025-03-18T23:19:25","guid":{"rendered":"https:\/\/ohmycad.com\/error-unable-to-obtain-connection-ticket\/"},"modified":"2025-03-19T00:19:25","modified_gmt":"2025-03-18T23:19:25","slug":"error-unable-to-obtain-connection-ticket","status":"publish","type":"post","link":"https:\/\/ohmycad.com\/en\/error-unable-to-obtain-connection-ticket\/","title":{"rendered":"Error &#8220;Unable to obtain connection ticket&#8230;&#8221;."},"content":{"rendered":"<h3 style=\"text-align: justify;\">Problem:<\/h3>\n<p style=\"text-align: justify;\">This is a generic error that means you can&#8217;t access a collaborative space on your platform. There are different solutions depending on the error code. <\/p>\n<h3 style=\"text-align: justify;\"><img decoding=\"async\" class=\"hs-image-align-center\" height=\"355\" style=\"width: 688px; height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/error%20SW%20ticket-png.png\" width=\"688\" loading=\"lazy\"><br \/><strong>Causes and resolutions :<\/strong><\/h3>\n<h4><strong>Summary of Errors:<\/strong>&nbsp;<\/h4>\n<p><\/p>\n<div class=\"hs-callout-type-note\" data-hs-callout-type=\"note\">\n<ul>\n<li>\n<p><a href=\"#Error_2147467259\" rel=\"noopener\"><strong>Error 2147467259<\/strong><\/a><\/p>\n<\/li>\n<li>\n<p><strong><a href=\"#error_2147418113\" rel=\"noopener\">Error 2147418113<\/a>&nbsp;<\/strong><\/p>\n<\/li>\n<li>\n<p><a href=\"#error_2147012889\" rel=\"noopener\"><strong>Error 2147012889<\/strong><\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"#error_2147012894\" rel=\"noopener\"><strong>Error 2147012894<\/strong><\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"#error_400\" rel=\"noopener\"><strong>Error 400<\/strong><\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"#error_403\" rel=\"noopener\"><strong>Error 403<\/strong><\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"#error_503\" rel=\"noopener\"><strong>Error 503<\/strong><\/a><\/p>\n<\/li>\n<\/ul>\n<\/div>\n<p><a id=\"Error_2147467259\" data-hs-anchor=\"true\"><\/a><\/p>\n<h4><strong>Error 2147467259 :<\/strong><\/h4>\n<p>You may have just changed roles, following the renewal of your subscriptions. This error indicates that : <\/p>\n<ul>\n<li>You don&#8217;t have access to a collaboration space.<\/li>\n<li>You are a member of several platforms and do not have the appropriate roles or licenses in one of them.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div class=\"hs-callout-type-tip\" data-hs-callout-type=\"tip\">\n<p><strong>Resolution <\/strong>:<\/p>\n<p><strong>A.  Cause 1: expired roles on your profile<\/strong><\/p>\n<p>To check and resolve this, ask your administrator (if it&#8217;s not you) to remove expired roles from the platform:<\/p>\n<p>1.  Click on the Plaform Management Dashboard, then on the member tab:<\/p>\n<p><img decoding=\"async\" class=\"hs-image-align-center\" height=\"341\" style=\"width: 688px; height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-20-2024-10-25-35-6288-AM.png\" width=\"688\" loading=\"lazy\"><\/p>\n<p>2.  Activate the &#8220;Remove expired roles automatically&#8221; option:<\/p>\n<p><img decoding=\"async\" class=\"hs-image-align-center\" height=\"376\" style=\"width: 688px; height: auto;\" src=\"https:\/\/hub.xdinnovation.eu\/hs-fs\/hubfs\/image-png-Feb-28-2024-11-34-16-2055-AM.png?width=688&amp;height=377&amp;name=image-png-Feb-28-2024-11-34-16-2055-AM.png\" width=\"688\" loading=\"lazy\"><\/p>\n<p>3.  Remove excess limbs :<\/p>\n<p><img decoding=\"async\" class=\"hs-image-align-center\" height=\"356\" style=\"width: 688px; height: auto;\" src=\"https:\/\/hub.xdinnovation.eu\/hs-fs\/hubfs\/image-png-Feb-28-2024-11-39-47-3722-AM.png?width=688&amp;height=357&amp;name=image-png-Feb-28-2024-11-39-47-3722-AM.png\" width=\"688\" loading=\"lazy\">&nbsp;<\/p>\n<p>4.  You will have two options:<\/p>\n<ul>\n<li>Remove access: the user will no longer be able to connect<\/li>\n<li>Remove the user: he\/she will no longer appear in the platform, but the files he\/she has created will remain accessible. Recommended if available (option grayed out if roles are locked). <\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"hs-image-align-center\" height=\"466\" style=\"width: 688px; height: auto;\" src=\"https:\/\/hub.xdinnovation.eu\/hs-fs\/hubfs\/image-png-Feb-28-2024-11-43-03-8855-AM.png?width=688&amp;height=467&amp;name=image-png-Feb-28-2024-11-43-03-8855-AM.png\" width=\"688\" loading=\"lazy\"><\/p>\n<p>&nbsp;<\/p>\n<p><strong>B.  Cause 2: You may have upgraded from a SOLIDWORKS Premium license to a SOLIDWORKS Standard license. You need to upgrade! <\/strong><\/p>\n<p>To do this, simply perform an &#8220;upgrade&#8221;, in the same way as an update. See the tutorial here. <\/p>\n<div class=\"hs-callout-type-warning\" data-hs-callout-type=\"warning\">\n<p>If your SOLIDWORKS is not up to date (orange arrow), you will need to perform this operation twice (update <strong>THEN<\/strong> upgrade).<\/p>\n<\/div>\n<p>Update example (orange arrow) :<\/p>\n<h3><img decoding=\"async\" class=\"hs-image-align-center\" height=\"160\" style=\"width: 517px; height: auto;\" src=\"https:\/\/hub.xdinnovation.eu\/hs-fs\/hubfs\/image-png-Feb-28-2024-01-09-02-3374-PM.png?width=517&amp;height=160&amp;name=image-png-Feb-28-2024-01-09-02-3374-PM.png\" width=\"517\" loading=\"lazy\"><\/h3>\n<p>Example of an upgrade (green arrow) :<\/p>\n<p><img decoding=\"async\" class=\"hs-image-align-center\" height=\"163\" style=\"width: 537px; height: auto;\" src=\"https:\/\/hub.xdinnovation.eu\/hs-fs\/hubfs\/image-png-Jul-10-2024-03-27-26-2906-PM.png?width=537&amp;height=163&amp;name=image-png-Jul-10-2024-03-27-26-2906-PM.png\" width=\"537\" loading=\"lazy\"><\/p>\n<p>&nbsp;<\/p>\n<p><strong>C.  Cause 3: No access to a collaboration space in 3DSpace<\/strong><\/p>\n<ol>\n<li>Open a private window (Mozilla Firefox ESR), an Incognito window (Google Chrome) or an InPrivate window (Microsoft Edge Chromium).<\/li>\n<li>Connect to your <a href=\"https:\/\/eu1-ifwe.3dexperience.3ds.com\/\" target=\"_blank\" rel=\"noopener\">3DEXPERIENCE platform<\/a>.<\/li>\n<li>Open compass (3DEXPERIENCE icon)<\/li>\n<li>Launch the 3DSpace application.<\/li>\n<li>Activate a collaborative space, such as <strong>Common Space<\/strong>, by double-clicking on it.\n<ol>\n<li>If you don&#8217;t see any collaborative spaces and can&#8217;t create a new one, contact your platform administrator. Once you have access to a collaborative space, proceed to step 6. <\/li>\n<\/ol>\n<\/li>\n<li>Click on the SOLIDWORKS\u00ae Connected application in the Compass.\n<\/li>\n<\/ol>\n<p><a href=\"#fonctionne_pas\" rel=\"noopener\">Still not working?<\/a><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p><a id=\"error_2147418113\" data-hs-anchor=\"true\"><\/a><\/p>\n<h4><strong>Error 2147418113 <\/strong>:<\/h4>\n<p>This error indicates that you do not have a Collaborative Industry Innovator license.<\/p>\n<div class=\"hs-callout-type-tip\" data-hs-callout-type=\"tip\">\n<p><strong>Resolution <\/strong>:<\/p>\n<p>Making the same  <a href=\"#Error_2147467259\" rel=\"noopener\">resolution steps &#8216;error 2147467259&#8217;.<\/a><\/p>\n<p><\/p>\n<p><a href=\"#fonctionne_pas\" rel=\"noopener\">Still not working?<\/a><\/p>\n<\/div>\n<p><a id=\"error_2147012889\" data-hs-anchor=\"true\"><\/a><\/p>\n<h4><strong>Error 2147012889 :<\/strong><\/h4>\n<p>This error indicates that you have an expired Collaborative Industry Innovator license on a platform.<\/p>\n<div class=\"hs-callout-type-tip\" data-hs-callout-type=\"tip\">\n<p><strong>Resolution <\/strong>:&nbsp;<\/p>\n<p>Carry out the same <a href=\"#Error_2147467259\" rel=\"noopener\">&#8216;error 2147467259&#8217; resolution steps.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"#fonctionne_pas\" rel=\"noopener\">Still not working?<\/a><\/p>\n<\/div>\n<p><a id=\"error_2147012894\" data-hs-anchor=\"true\"><\/a><\/p>\n<h4><strong>Error 2147012894 <\/strong>:<\/h4>\n<p>This error indicates a server failure or ongoing maintenance. Check the <a href=\"https:\/\/www.3ds.com\/support\/cloud\" target=\"_blank\" rel=\"noopener\">3DEXPERIENCE on cloud platform support<\/a> web page to make sure the servers are available. <\/p>\n<p><a id=\"error_400\" data-hs-anchor=\"true\"><\/a><\/p>\n<h4 style=\"text-align: justify;\"><strong>Error 400 :<\/strong><\/h4>\n<p style=\"text-align: justify;\">This is the generic<a href=\"https:\/\/developer.mozilla.org\/en-US\/docs\/Web\/HTTP\/Status\/400\" target=\"_blank\" rel=\"noopener\"> HTTP 400 Bad Request<\/a> error, meaning that the server cannot process the request due to an invalid request.<\/p>\n<div class=\"hs-callout-type-tip\" data-hs-callout-type=\"tip\">\n<p><strong>Resolution<\/strong>:&nbsp;<\/p>\n<ol>\n<li>Close all web browser sessions.<\/li>\n<li>Rename or save and delete [%appdata%\\DassaultSystemes\\CATSettings], if the folder exists in your Windows file explorer.<\/li>\n<li>Open a new browser session and open a private window (Mozilla Firefox ESR), an Incognito window (Google Chrome) or an InPrivate window (Microsoft Edge Chromium).<\/li>\n<li>Connect to your <a href=\"https:\/\/eu1-ifwe.3dexperience.3ds.com\/\" target=\"_blank\" rel=\"noopener\">3DEXPERIENCE platform<\/a>.<\/li>\n<li>Open the compass.<\/li>\n<li>Click on the 3DSpace application.<\/li>\n<li>Activate a collaborative space, such as <strong>Common Space<\/strong>, by double-clicking on it.\n<ol>\n<li>If you don&#8217;t see any collaborative spaces and can&#8217;t create a new one, contact your platform administrator. Once your platform administrator has added you to a collaborative space, proceed to step 8. <\/li>\n<\/ol>\n<\/li>\n<li>Click on the SOLIDWORKS\u00ae Connected application in the Compass.<\/li>\n<\/ol>\n<p>SOLIDWORKS Connected now starts without error.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"#fonctionne_pas\" rel=\"noopener\">Still not working?<\/a><\/p>\n<\/div>\n<p><a id=\"error_403\" data-hs-anchor=\"true\"><\/a><\/p>\n<h4 style=\"text-align: justify;\"><strong>Error 403 :<\/strong><\/h4>\n<p style=\"text-align: justify;\">This is the generic <a href=\"https:\/\/developer.mozilla.org\/en-US\/docs\/Web\/HTTP\/Status\/403\" target=\"_blank\" rel=\"noopener\">HTTP 403 Forbidden<\/a> error, which means that the server understands the request, but refuses to authorize it.&nbsp;<\/p>\n<div class=\"hs-callout-type-tip\" data-hs-callout-type=\"tip\">\n<p><strong>Resolution:<\/strong><\/p>\n<ol><\/ol>\n<p>Carry out the same <a href=\"#error_400\" rel=\"noopener\">&#8216;error 400&#8217; resolution steps.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"#fonctionne_pas\" rel=\"noopener\">Still not working?<\/a><\/p>\n<\/div>\n<ol style=\"text-align: justify;\"><\/ol>\n<p><a id=\"error_503\" data-hs-anchor=\"true\"><\/a><\/p>\n<h4 style=\"text-align: justify;\"><strong>Error 503:<\/strong><\/h4>\n<p style=\"text-align: justify;\">This is the generic <a href=\"https:\/\/developer.mozilla.org\/en-US\/docs\/Web\/HTTP\/Status\/503\" target=\"_blank\" rel=\"noopener\">HTTP error 503 Service Unavailable<\/a>, meaning that the server is not ready to process the request.<\/p>\n<p>This error indicates a server failure, ongoing maintenance or a general internet connection problem. Check the <a href=\"https:\/\/www.3ds.com\/support\/cloud\" target=\"_blank\" rel=\"noopener\">3DEXPERIENCE on cloud platform support web page<\/a> to ensure that the servers are available. &nbsp;<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p><a id=\"fonctionne_pas\" data-hs-anchor=\"true\"><\/a><\/p>\n<h3 style=\"text-align: justify;\">Still not working?<\/h3>\n<p style=\"text-align: justify;\">If the above information does not solve the problem and the error persists :<\/p>\n<ul style=\"text-align: justify;\">\n<li>Compress the following folders into a ZIP file:  &nbsp;<\/li>\n<\/ul>\n<blockquote>\n<p><em>%appdata%\\DassaultSystemes\\SWXDesktopHelper<br \/>%appdata%\\DassaultSystemes\\SWXDesktopLauncher<\/em><\/p>\n<\/blockquote>\n<ul>\n<li style=\"text-align: justify;\">Send the ZIP file to support@xdinnovation.eu<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Problem: This is a generic error that means you can&#8217;t  &#8230;<\/p>\n","protected":false},"author":283,"featured_media":0,"comment_status":"","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[502,551],"tags":[],"class_list":["post-48058","post","type-post","status-publish","format-standard","hentry","category-customer-support","category-known-problems-opening-solidworks"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Error &quot;Unable to obtain connection ticket...&quot;. - Ohmycad | Partenaire SOLIDWORKS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ohmycad.com\/en\/error-unable-to-obtain-connection-ticket\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Error &quot;Unable to obtain connection ticket...&quot;.\" \/>\n<meta property=\"og:description\" content=\"Problem: This is a generic error that means you can&#8217;t ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ohmycad.com\/en\/error-unable-to-obtain-connection-ticket\/\" \/>\n<meta property=\"og:site_name\" content=\"Ohmycad | Partenaire SOLIDWORKS\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ohmycad3ds\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-18T23:19:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/error%20SW%20ticket-png.png\" \/>\n<meta name=\"author\" content=\"Emmanuel Dijoux\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emmanuel Dijoux\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ohmycad.com\\\/en\\\/error-unable-to-obtain-connection-ticket\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ohmycad.com\\\/en\\\/error-unable-to-obtain-connection-ticket\\\/\"},\"author\":{\"name\":\"Emmanuel Dijoux\",\"@id\":\"https:\\\/\\\/ohmycad.com\\\/en\\\/#\\\/schema\\\/person\\\/d1c6952d8763dc17b3ec9eb3076ed5f7\"},\"headline\":\"Error &#8220;Unable to obtain connection ticket&#8230;&#8221;.\",\"datePublished\":\"2025-03-18T23:19:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ohmycad.com\\\/en\\\/error-unable-to-obtain-connection-ticket\\\/\"},\"wordCount\":713,\"publisher\":{\"@id\":\"https:\\\/\\\/ohmycad.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/ohmycad.com\\\/en\\\/error-unable-to-obtain-connection-ticket\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/8764694.fs1.hubspotusercontent-na1.net\\\/hubfs\\\/8764694\\\/error%20SW%20ticket-png.png\",\"articleSection\":[\"Customer support\",\"Known problems - 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