{"id":91540,"date":"2025-03-19T00:17:12","date_gmt":"2025-03-18T23:17:12","guid":{"rendered":"https:\/\/ohmycad.com\/1-como-informar-de-un-problema\/"},"modified":"2025-03-19T00:17:12","modified_gmt":"2025-03-18T23:17:12","slug":"1-como-informar-de-un-problema","status":"publish","type":"post","link":"https:\/\/ohmycad.com\/es\/1-como-informar-de-un-problema\/","title":{"rendered":"1. C\u00f3mo informar de un problema"},"content":{"rendered":"<h3>Introducci\u00f3n<\/h3>\n<p>Todos queremos que nuestros problemas se resuelvan con rapidez y precisi\u00f3n. La comunicaci\u00f3n es clave, as\u00ed que aseg\u00farate de que nos env\u00edas toda la informaci\u00f3n que necesitamos para ayudarte. <\/p>\n<p>Y tenemos buenas noticias: SOLIDWORKS ha reunido todo lo que solemos necesitar en una sola herramienta: SOLIDWORKS RX.<\/p>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 75%; margin: 0px;\"><iframe width=\"200\" height=\"150\" src=\"https:\/\/www.youtube.com\/embed\/6HhstFcAmRk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\" title=\"SOPORTE - Hacer un v\u00eddeo con SOLIDWORKS RX\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<h3>Paso 1: Abre SOLIDWORKS RX<\/h3>\n<p>Si se abre SOLIDWORKS, puedes abrir la herramienta SOLIDWORKS RX desde el icono de ayuda \u00ab?\u00bb de la esquina superior derecha.<\/p>\n<p><img decoding=\"async\" class=\"hs-image-align-none\" style=\"height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-02-52-44-5487-PM.png\" loading=\"lazy\"><\/p>\n<p>En algunos casos, <strong>ni siquiera puedes abrir SOLIDWORKS, o no puede conectarse.<\/strong> A\u00fan puedes enviarnos informaci\u00f3n importante con SOLIDWORKS RX, as\u00ed que ejec\u00fatalo desde aqu\u00ed:<\/p>\n<p>C:\\Program Files\\Common Files\\SOLIDWORKS <strong>Shared\\2023\\sldrx\\sldrx<\/strong>.exe<\/p>\n<p>S\u00f3lo aseg\u00farate de cambiar <strong>el a\u00f1o <\/strong>para que coincida con tu versi\u00f3n de SOLIDWORKS.<\/p>\n<h3>Fase 2: Captaci\u00f3n del problema<\/h3>\n<p>Entre todas las pesta\u00f1as de esta herramienta, ve a \u00abCaptura de problemas\u00bb.<\/p>\n<p><img decoding=\"async\" class=\"hs-image-align-none\" style=\"height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-02-59-05-8645-PM.png\" loading=\"lazy\"><\/p>\n<p>Al abrir la pesta\u00f1a Captura del Problema, la herramienta recopilar\u00e1 autom\u00e1ticamente informaci\u00f3n del sistema.<\/p>\n<p><img decoding=\"async\" class=\"hs-image-align-none\" style=\"height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-02-53-49-6248-PM.png\" loading=\"lazy\"><\/p>\n<div class=\"hs-callout-type-tip\" data-hs-callout-type=\"tip\">\n<p>Consejo: d\u00e9jalo en segundo plano, no hace falta que esperes a que termine.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<h4>Captura<\/h4>\n<p>La herramienta de captura te permite hacer una grabaci\u00f3n de v\u00eddeo del incidente en curso. Si una imagen vale m\u00e1s que mil palabras, \u00a1imagina el valor de un v\u00eddeo! <\/p>\n<p>Cuando el servicio de asistencia analiza el problema, utilizando un v\u00eddeo, puede recopilar informaci\u00f3n sobre los pasos que est\u00e1s dando, el entorno SOLIDWORKS y otras pistas contextuales que quiz\u00e1 ni siquiera hab\u00edas considerado.<\/p>\n<p>&nbsp;<\/p>\n<p>Si tu problema afecta a 3DEXPERIENCE, aseg\u00farate de seleccionar la opci\u00f3n \u00abIncluir registros de depuraci\u00f3n de 3DEXPERIENCE\u00bb.<\/p>\n<p><img decoding=\"async\" class=\"hs-image-align-none\" style=\"height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-03-02-42-8398-PM.png\" loading=\"lazy\"><\/p>\n<p>Entonces tendr\u00e1s la opci\u00f3n de utilizar tu sesi\u00f3n actual o reiniciar SOLIDWORKS. En general, puedes utilizar tu sesi\u00f3n actual. <\/p>\n<p><img decoding=\"async\" class=\"hs-image-align-none\" style=\"height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-03-03-45-8079-PM.png\" loading=\"lazy\"><\/p>\n<p>A continuaci\u00f3n, se te presentar\u00e1 la herramienta de grabaci\u00f3n.<img decoding=\"async\" class=\"hs-image-align-center\" height=\"239\" style=\"width: 370px; height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-03-04-27-5095-PM.png\" width=\"370\" loading=\"lazy\"><\/p>\n<p>Pulsa el bot\u00f3n \u00abGrabar:\u00bb para iniciar la grabaci\u00f3n y, a continuaci\u00f3n, realiza las acciones que causan el problema que est\u00e1s experimentando.<\/p>\n<p>Una vez observado el problema en la grabaci\u00f3n, puedes seleccionar el bot\u00f3n \u00abFinalizar\u00bb para volver a SOLIDWORKS Rx.<\/p>\n<div class=\"hs-callout-type-tip\" data-hs-callout-type=\"tip\">\n<p>Consejo profesional: <strong>RX puede grabar toda tu pantalla<\/strong>, no s\u00f3lo SOLIDWORKS. As\u00ed que si necesitas grabar la plataforma web de 3DEXPERIENCE, tus archivos de Windows o cualquier otra aplicaci\u00f3n, \u00a1puedes hacerlo! <\/p>\n<\/div>\n<h4>Fase 3: \u00a1Empaquetado y pesado!<\/h4>\n<p>En la secci\u00f3n \u00abEmpaquetar\u00bb, puedes ver un resumen de toda la informaci\u00f3n que se incluir\u00e1 en el archivo ZIP resultante y a\u00f1adir los archivos adicionales que desees incluir.<\/p>\n<p>Selecciona el bot\u00f3n \u00abEmpaquetar archivos\u00bb en SOLIDWORKS Rx para generar el archivo .ZIP que se nos enviar\u00e1.<br \/><img decoding=\"async\" class=\"hs-image-align-none\" style=\"height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-03-08-35-9899-PM.png\" loading=\"lazy\"><\/p>\n<h4>Paso 4: Env\u00edalo a Ohmycad<\/h4>\n<p>El \u00faltimo paso es enviarnos este archivo ZIP a support@ohmycad.com o a tu Gestor de \u00c9xito de Clientes.<\/p>\n<p>Analizaremos el problema y te daremos una soluci\u00f3n, o abriremos una solicitud de servicio (SR) con el equipo de soporte de SOLIDWORKS si es necesario.<\/p>\n<h3>Conclusi\u00f3n<\/h3>\n<p>Para reducir la cantidad de comunicaciones de ida y vuelta entre t\u00fa y el servicio de asistencia, aseg\u00farate de enviarnos este archivo cuando informes de un problema.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introducci\u00f3n Todos queremos que nuestros problemas se resuelvan con rapidez  &#8230;<\/p>\n","protected":false},"author":283,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[769,768],"tags":[],"class_list":["post-91540","post","type-post","status-publish","format-standard","hentry","category-atencion-al-cliente","category-contacta-con-nosotros"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>1. 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