{"id":91627,"date":"2025-03-19T00:21:21","date_gmt":"2025-03-18T23:21:21","guid":{"rendered":"https:\/\/ohmycad.com\/2-gestion-de-problemas-y-solicitudes-de-cambio\/"},"modified":"2025-03-19T00:21:21","modified_gmt":"2025-03-18T23:21:21","slug":"2-gestion-de-problemas-y-solicitudes-de-cambio","status":"publish","type":"post","link":"https:\/\/ohmycad.com\/es\/2-gestion-de-problemas-y-solicitudes-de-cambio\/","title":{"rendered":"2. Gesti\u00f3n de problemas y solicitudes de cambio"},"content":{"rendered":"<h3 style=\"text-align: justify;\">Contexto: Escenario<\/h3>\n<p style=\"text-align: justify;\">Supongamos que trabajas para una empresa que fabrica drones. Durante un ciclo de pruebas de tu nuevo modelo de dron, se detecta un problema: <strong>los motores se calientan anormalmente tras 20 minutos de vuelo<\/strong>. &nbsp;<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"hs-image-align-center\" height=\"390\" style=\"height: auto; width: 640px;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/Drone-png.png\" width=\"640\" loading=\"lazy\"><\/p>\n<p style=\"text-align: justify;\">Vamos a utilizar este escenario para ilustrar c\u00f3mo gestionar este problema y aplicar una soluci\u00f3n utilizando las herramientas 3DEXPERIENCE.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<hr>\n<h3 style=\"text-align: justify;\">Paso 1: <strong>Crear un informe de problema y notificarlo al equipo afectado<\/strong><\/h3>\n<p style=\"text-align: justify;\"><strong>Objetivo<\/strong>: Captar el problema identificado y asignarlo al equipo adecuado.<\/p>\n<h4 style=\"text-align: justify;\">Actividades :<\/h4>\n<p><strong>1. Crea un planteamiento del problema<\/strong>:<\/p>\n<div class=\"hs-callout-type-tip\" data-hs-callout-type=\"tip\">\n<p>Te recomiendo que crees una pesta\u00f1a dedicada a la gesti\u00f3n de problemas que contenga las aplicaciones <strong>Gesti\u00f3n de incidencias<\/strong>, <strong>Acci\u00f3n de cambio<\/strong> y <strong>Revisi\u00f3n 3D de incidencias <\/strong>, como en el v\u00eddeo siguiente. Esto simplificar\u00e1 tu navegaci\u00f3n. <\/p>\n<\/div>\n<ul>\n<ul>\n<li><strong>Acci\u00f3n<\/strong>: Abre la aplicaci\u00f3n <strong>Edici\u00f3n Revisi\u00f3n 3D<\/strong>.&nbsp;<\/li>\n<li><strong>Detalles<\/strong>: Anota el problema de sobrecalentamiento del motor. En la pesta\u00f1a \u00abPropiedades\u00bb, anota el problema detalladamente, incluyendo las condiciones de prueba, los s\u00edntomas observados y cualquier dato relevante. <\/li>\n<\/ul>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\" data-mce-style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\" data-mce-fragment=\"1\"><iframe height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/ZiqPY7Ms-a8?feature=oembed\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" width=\"256\" allowfullscreen=\"allowfullscreen\" data-mce-src=\"https:\/\/www.youtube.com\/embed\/ZiqPY7Ms-a8?feature=oembed\" data-mce-style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" data-mce-fragment=\"1\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<p><strong>2. A\u00f1ade datos relevantes:<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul style=\"text-align: justify;\">\n<li><strong>Acci\u00f3n: <\/strong>En las pesta\u00f1as \u00abContenido\u00bb y \u00abAnexos\u00bb, elige el elemento o elementos afectados y a\u00f1ade los recursos documentales que ilustren el problema.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\" data-mce-style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\" data-mce-fragment=\"1\"><iframe height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/UbDUzBe3KM8?feature=oembed\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" width=\"256\" allowfullscreen=\"allowfullscreen\" data-mce-src=\"https:\/\/www.youtube.com\/embed\/UbDUzBe3KM8?feature=oembed\" data-mce-style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" data-mce-fragment=\"1\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<p><strong>3. Asigna el problema<\/strong>:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Acci\u00f3n<\/strong>: En la pesta\u00f1a \u00abMiembros\u00bb, asigna el problema al equipo responsable de resolverlo.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\" data-mce-style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\" data-mce-fragment=\"1\"><iframe height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/fdiAcJLr8d4?feature=oembed\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" width=\"256\" allowfullscreen=\"allowfullscreen\" data-mce-src=\"https:\/\/www.youtube.com\/embed\/fdiAcJLr8d4?feature=oembed\" data-mce-style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" data-mce-fragment=\"1\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<p><\/p>\n<hr>\n<h3 style=\"text-align: justify;\">Fase 2: An\u00e1lisis y revisi\u00f3n en contexto 3D<\/h3>\n<p style=\"text-align: justify;\"><strong>Objetivo<\/strong>: Analizar el problema mediante visualizaci\u00f3n 3D y preparar la fase de modificaci\u00f3n.<\/p>\n<h4 style=\"text-align: justify;\">Actividades :<\/h4>\n<p><strong>Explora el modelo 3D con la Revisi\u00f3n 3D<\/strong>:<\/p>\n<ul>\n<li><strong>Acci\u00f3n<\/strong>: Carga el modelo 3D del dron en <strong>Revisi\u00f3n 3D de Edici\u00f3n<\/strong>.<\/li>\n<li><strong>Detalles<\/strong>: Utiliza las herramientas de navegaci\u00f3n para examinar los componentes del motor e identificar visualmente las zonas de sobrecalentamiento. A\u00f1ade anotaciones para resaltar las zonas problem\u00e1ticas. <\/li>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\"><iframe width=\"256\" height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/wcwzYwoMlpY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen=\"\" title=\"Gesti\u00f3n de problemas y solicitudes de cambio - Paso 2\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<hr>\n<h3 style=\"text-align: justify;\">Fase 3: Planificaci\u00f3n y validaci\u00f3n del cambio<\/h3>\n<p style=\"text-align: justify;\"><strong>Objetivo<\/strong>: Proponer y validar las acciones correctivas necesarias para resolver el problema.<\/p>\n<h4 style=\"text-align: justify;\">Actividades :<\/h4>\n<p><strong>1. Crear una acci\u00f3n de cambio<\/strong>:<\/p>\n<ul>\n<li><strong>Acci\u00f3n<\/strong>: Abre la aplicaci\u00f3n <strong>Ejecuci\u00f3n de cambios<\/strong> y prop\u00f3n una modificaci\u00f3n (por ejemplo, sustituir los motores o a\u00f1adir un sistema de refrigeraci\u00f3n).<\/li>\n<li><strong>Detalles<\/strong>: Documenta el cambio propuesto, incluyendo detalles como costes estimados, plazos e impactos potenciales en el dise\u00f1o y la producci\u00f3n.<\/li>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\"><iframe width=\"256\" height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/53FTVI2zmf0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen=\"\" title=\"Gesti\u00f3n de problemas y solicitudes de cambio - Fase 3\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<p><strong>2. Ruta de validaci\u00f3n<\/strong>:<\/p>\n<ul>\n<li><strong>Acci\u00f3n<\/strong><span style=\"font-size: medium;\"> Crea una ruta de validaci\u00f3n para obtener la aprobaci\u00f3n del cambio.<\/span><\/li>\n<li><strong>Detalles<\/strong>: Define una secuencia de validaci\u00f3n en la que participen las principales partes interesadas (como el director del proyecto, el equipo de producci\u00f3n y el departamento de calidad) para revisar y aprobar el cambio.<\/li>\n<\/ul>\n<p>\ud83d\udc49 \u00bfNecesitas m\u00e1s informaci\u00f3n sobre las rutas de validaci\u00f3n?  <a href=\"https:\/\/hub.xdinnovation.eu\/knowledge\/processus-de-validation-routes\" target=\"_blank\" rel=\"noopener\">\u00a1Lee el art\u00edculo!<\/a><\/p>\n<p>&nbsp;<\/p>\n<hr>\n<h3 style=\"text-align: justify;\">Fase 4: Aplicaci\u00f3n y seguimiento del cambio<\/h3>\n<p style=\"text-align: justify;\"><strong>Objetivo<\/strong>: Aplicar el cambio aprobado y supervisar su ejecuci\u00f3n.<\/p>\n<h4 style=\"text-align: justify;\">Actividades :<\/h4>\n<p><strong>Aplicaci\u00f3n del plan de cambio<\/strong>:<\/p>\n<ul>\n<li><strong>Acci\u00f3n<\/strong>: aplicar las medidas correctoras aprobadas.<\/li>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\"><iframe width=\"256\" height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/mQ7pBy89kkQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen=\"\" title=\"Gesti\u00f3n de problemas y solicitudes de cambio - Paso 4\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<hr>\n<h3 style=\"text-align: justify;\">Paso 5: Validaci\u00f3n final y cierre del problema<\/h3>\n<p style=\"text-align: justify;\"><strong>Objetivo<\/strong>: Comprobar que el cambio ha resuelto el problema y cerrar el registro del problema en el sistema.<\/p>\n<h4 style=\"text-align: justify;\">Actividades :<\/h4>\n<p><strong>1. Validaci\u00f3n<\/strong> final :<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Acci\u00f3n<\/strong>: realiza pruebas para comprobar que se ha resuelto el problema de sobrecalentamiento.<\/li>\n<li><strong>Detalles<\/strong>: Utiliza las mismas condiciones de prueba que las empleadas para identificar el problema para asegurarte de que la soluci\u00f3n es satisfactoria.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\"><iframe width=\"256\" height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/8xKx5nOW-CA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen=\"\" title=\"Gesti\u00f3n de problemas y solicitudes de cambio - Paso 5 1\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<p><strong>2. Cerrar el problema en la gesti\u00f3n de incidencias<\/strong>:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Acci\u00f3n<\/strong>: Cierra la incidencia en <strong>Gesti\u00f3n de incidencias<\/strong> despu\u00e9s de validarla.<\/li>\n<li><strong>Detalles<\/strong>: Marca el problema como resuelto, a\u00f1ade comentarios sobre las medidas tomadas y arch\u00edvalo para futuras consultas.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\"><iframe width=\"256\" height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/oM2jhIh_Cr8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen=\"\" title=\"Gesti\u00f3n de problemas y solicitudes de cambio - Paso 5 2\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<hr>\n<h3>Conclusi\u00f3n<\/h3>\n<p>Este proceso estructurado te ayuda a identificar, analizar y resolver problemas, al tiempo que garantiza la coordinaci\u00f3n y aprobaci\u00f3n necesarias de los cambios mediante las herramientas <strong>Gesti\u00f3n de incidencias<\/strong>, <strong>Acci\u00f3n de cambio<\/strong>, <strong>Revisi\u00f3n 3D de incidencias y Gesti\u00f3n de rutas<\/strong>.<\/p>\n<p>\ud83d\udc49 \u00a1Contacta con nosotros para saber m\u00e1s!<\/p>\n<hr>\n","protected":false},"excerpt":{"rendered":"<p>Contexto: Escenario Supongamos que trabajas para una empresa que fabrica  &#8230;<\/p>\n","protected":false},"author":283,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[789],"tags":[],"class_list":["post-91627","post","type-post","status-publish","format-standard","hentry","category-proceso-de-validacion"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>2. 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