{"id":92821,"date":"2025-03-19T00:17:12","date_gmt":"2025-03-18T23:17:12","guid":{"rendered":"https:\/\/ohmycad.com\/1-como-comunicar-um-problema\/"},"modified":"2025-03-19T00:17:12","modified_gmt":"2025-03-18T23:17:12","slug":"1-como-comunicar-um-problema","status":"publish","type":"post","link":"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/","title":{"rendered":"1. Como comunicar um problema"},"content":{"rendered":"<h3>Introdu\u00e7\u00e3o<\/h3>\n<p>Todos n\u00f3s queremos que os nossos problemas sejam resolvidos de forma r\u00e1pida e exacta. A comunica\u00e7\u00e3o \u00e9 fundamental, por isso certifica-te de que nos envias todas as informa\u00e7\u00f5es de que necessitamos para te ajudar. <\/p>\n<p>E temos boas not\u00edcias: o SOLIDWORKS reuniu tudo o que normalmente precisamos numa \u00fanica ferramenta - o SOLIDWORKS RX.<\/p>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 75%; margin: 0px;\"><iframe width=\"200\" height=\"150\" src=\"https:\/\/www.youtube.com\/embed\/6HhstFcAmRk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\" title=\"APOIO - Faz um v\u00eddeo com o SOLIDWORKS RX\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<h3>Passo 1: Abre o SOLIDWORKS RX<\/h3>\n<p>Se o SOLIDWORKS abrir, podes abrir a ferramenta SOLIDWORKS RX a partir do \u00edcone de ajuda \"?\" no canto superior direito.<\/p>\n<p><img decoding=\"async\" class=\"hs-image-align-none\" style=\"height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-02-52-44-5487-PM.png\" loading=\"lazy\"><\/p>\n<p>Em alguns casos, <strong>nem<\/strong> consegues <strong>abrir o SOLIDWORKS, ou ele n\u00e3o consegue ligar-se.<\/strong> Ainda podes enviar-nos informa\u00e7\u00f5es importantes com o SOLIDWORKS RX, por isso executa-o a partir daqui:<\/p>\n<p>C:\\Program Files\\Common Files\\SOLIDWORKS <strong>Shared\\2023\\sldrx\\sldrx<\/strong>.exe<\/p>\n<p>Certifica-te apenas de que alteras <strong>o ano <\/strong>para corresponder \u00e0 tua vers\u00e3o do SOLIDWORKS.<\/p>\n<h3>Fase 2: Capturar o problema<\/h3>\n<p>Entre todos os separadores desta ferramenta, vai at\u00e9 \"Captura de problemas\".<\/p>\n<p><img decoding=\"async\" class=\"hs-image-align-none\" style=\"height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-02-59-05-8645-PM.png\" loading=\"lazy\"><\/p>\n<p>Ao abrir o separador Captura de problemas, a ferramenta recolhe automaticamente informa\u00e7\u00f5es sobre o sistema.<\/p>\n<p><img decoding=\"async\" class=\"hs-image-align-none\" style=\"height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-02-53-49-6248-PM.png\" loading=\"lazy\"><\/p>\n<div class=\"hs-callout-type-tip\" data-hs-callout-type=\"tip\">\n<p>Dica: deixa-o em segundo plano, n\u00e3o precisas de esperar que termine.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<h4>Captura<\/h4>\n<p>A ferramenta de captura permite-te fazer uma grava\u00e7\u00e3o de v\u00eddeo do incidente em curso. Se uma imagem vale mais do que mil palavras, imagina o valor de um v\u00eddeo! <\/p>\n<p>Quando o suporte analisa o problema, gra\u00e7as a um v\u00eddeo, pode recolher informa\u00e7\u00f5es sobre os passos que est\u00e1s a seguir, o ambiente SOLIDWORKS e outras pistas contextuais que poderias nem sequer ter considerado.<\/p>\n<p>&nbsp;<\/p>\n<p>Se o teu problema estiver relacionado com o 3DEXPERIENCE, certifica-te de que seleccionas a op\u00e7\u00e3o \"Incluir registos de depura\u00e7\u00e3o do 3DEXPERIENCE\".<\/p>\n<p><img decoding=\"async\" class=\"hs-image-align-none\" style=\"height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-03-02-42-8398-PM.png\" loading=\"lazy\"><\/p>\n<p>Ter\u00e1s ent\u00e3o a op\u00e7\u00e3o de utilizar a tua sess\u00e3o atual ou reiniciar o SOLIDWORKS. Em geral, podes utilizar a tua sess\u00e3o atual. <\/p>\n<p><img decoding=\"async\" class=\"hs-image-align-none\" style=\"height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-03-03-45-8079-PM.png\" loading=\"lazy\"><\/p>\n<p>Em seguida, \u00e9 apresentada a ferramenta de grava\u00e7\u00e3o.<img decoding=\"async\" class=\"hs-image-align-center\" height=\"239\" style=\"width: 370px; height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-03-04-27-5095-PM.png\" width=\"370\" loading=\"lazy\"><\/p>\n<p>Prima o bot\u00e3o \"Record:\" (Gravar) para iniciar a grava\u00e7\u00e3o e, em seguida, execute as ac\u00e7\u00f5es que causam o problema que est\u00e1 a ter.<\/p>\n<p>Quando o problema tiver sido observado na grava\u00e7\u00e3o, pode selecionar o bot\u00e3o \"Finish\" (Concluir) para regressar ao SOLIDWORKS Rx.<\/p>\n<div class=\"hs-callout-type-tip\" data-hs-callout-type=\"tip\">\n<p>Dica profissional: <strong>o RX pode gravar todo o teu ecr\u00e3<\/strong>, n\u00e3o apenas o SOLIDWORKS. Por isso, se precisares de gravar a plataforma Web para o 3DEXPERIENCE, os teus ficheiros do Windows ou qualquer outra aplica\u00e7\u00e3o, podes faz\u00ea-lo! <\/p>\n<\/div>\n<h4>Fase 3: Embala e pesa!<\/h4>\n<p>Na sec\u00e7\u00e3o \"Package\", podes ver um resumo de toda a informa\u00e7\u00e3o que ser\u00e1 inclu\u00edda no ficheiro ZIP resultante e adicionar quaisquer ficheiros adicionais que pretendas incluir.<\/p>\n<p>Seleciona o bot\u00e3o \"Package files\" no SOLIDWORKS Rx para gerar o ficheiro .ZIP a ser enviado para n\u00f3s.<br \/><img decoding=\"async\" class=\"hs-image-align-none\" style=\"height: auto;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-03-08-35-9899-PM.png\" loading=\"lazy\"><\/p>\n<h4>Passo 4: Envia-o para o Ohmycad<\/h4>\n<p>O passo final \u00e9 enviar este ficheiro ZIP para n\u00f3s em support@ohmycad.com ou para o teu Customer Success Manager dedicado.<\/p>\n<p>Analisaremos o problema e forneceremos uma solu\u00e7\u00e3o, ou abriremos um pedido de servi\u00e7o (SR) com a equipa de suporte SOLIDWORKS, se necess\u00e1rio.<\/p>\n<h3>Conclus\u00e3o<\/h3>\n<p>Para reduzir o n\u00famero de comunica\u00e7\u00f5es entre ti e o suporte, certifica-te de que nos envias este ficheiro quando comunicas um problema.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introdu\u00e7\u00e3o Todos n\u00f3s queremos que os nossos problemas sejam resolvidos  &#8230;<\/p>\n","protected":false},"author":283,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[901,939],"tags":[],"class_list":["post-92821","post","type-post","status-publish","format-standard","hentry","category-apoio-ao-cliente","category-contacta-nos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>1. Como comunicar um problema - Ohmycad | Partenaire SOLIDWORKS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"1. Como comunicar um problema\" \/>\n<meta property=\"og:description\" content=\"Introdu\u00e7\u00e3o Todos n\u00f3s queremos que os nossos problemas sejam resolvidos ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/\" \/>\n<meta property=\"og:site_name\" content=\"Ohmycad | Partenaire SOLIDWORKS\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ohmycad3ds\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-18T23:17:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-02-52-44-5487-PM.png\" \/>\n<meta name=\"author\" content=\"Emmanuel Dijoux\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emmanuel Dijoux\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/1-como-comunicar-um-problema\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/1-como-comunicar-um-problema\\\/\"},\"author\":{\"name\":\"Emmanuel Dijoux\",\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/#\\\/schema\\\/person\\\/d1c6952d8763dc17b3ec9eb3076ed5f7\"},\"headline\":\"1. Como comunicar um problema\",\"datePublished\":\"2025-03-18T23:17:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/1-como-comunicar-um-problema\\\/\"},\"wordCount\":534,\"publisher\":{\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/1-como-comunicar-um-problema\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/8764694.fs1.hubspotusercontent-na1.net\\\/hubfs\\\/8764694\\\/image-png-Sep-01-2023-02-52-44-5487-PM.png\",\"articleSection\":[\"Apoio ao cliente\",\"Contacta-nos\"],\"inLanguage\":\"pt-PT\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/1-como-comunicar-um-problema\\\/\",\"url\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/1-como-comunicar-um-problema\\\/\",\"name\":\"1. Como comunicar um problema - Ohmycad | Partenaire SOLIDWORKS\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/1-como-comunicar-um-problema\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/1-como-comunicar-um-problema\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/8764694.fs1.hubspotusercontent-na1.net\\\/hubfs\\\/8764694\\\/image-png-Sep-01-2023-02-52-44-5487-PM.png\",\"datePublished\":\"2025-03-18T23:17:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/1-como-comunicar-um-problema\\\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/1-como-comunicar-um-problema\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/1-como-comunicar-um-problema\\\/#primaryimage\",\"url\":\"https:\\\/\\\/8764694.fs1.hubspotusercontent-na1.net\\\/hubfs\\\/8764694\\\/image-png-Sep-01-2023-02-52-44-5487-PM.png\",\"contentUrl\":\"https:\\\/\\\/8764694.fs1.hubspotusercontent-na1.net\\\/hubfs\\\/8764694\\\/image-png-Sep-01-2023-02-52-44-5487-PM.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/1-como-comunicar-um-problema\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/casa\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"1. Como comunicar um problema\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/#website\",\"url\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/\",\"name\":\"Ohmycad - Partner SOLIDWORKS\",\"description\":\"Le partenaire Dassault Syst\u00e8mes sans compromis\",\"publisher\":{\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/#organization\",\"name\":\"Ohmycad\",\"url\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ohmycad.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Logo-Carre-PNG.png\",\"contentUrl\":\"https:\\\/\\\/ohmycad.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Logo-Carre-PNG.png\",\"width\":1080,\"height\":1080,\"caption\":\"Ohmycad\"},\"image\":{\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ohmycad3ds\\\/\",\"https:\\\/\\\/www.instagram.com\\\/ohmycad_\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/ohmycad\\\/posts\\\/?feedView=all\"],\"email\":\"contact@ohmycad.com\",\"telephone\":\"+331 89 71 33 15\",\"legalName\":\"NEXTCUBE.IO\",\"foundingDate\":\"2019-11-12\",\"vatID\":\"FR43880208533\",\"taxID\":\"88020853300013\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"11\",\"maxValue\":\"50\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/#\\\/schema\\\/person\\\/d1c6952d8763dc17b3ec9eb3076ed5f7\",\"name\":\"Emmanuel Dijoux\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/ohmycad.com\\\/wp-content\\\/wphb-cache\\\/gravatar\\\/1ec\\\/1ec8b3d7648777546edbfc3cf2980188x96.jpg\",\"url\":\"https:\\\/\\\/ohmycad.com\\\/wp-content\\\/wphb-cache\\\/gravatar\\\/1ec\\\/1ec8b3d7648777546edbfc3cf2980188x96.jpg\",\"contentUrl\":\"https:\\\/\\\/ohmycad.com\\\/wp-content\\\/wphb-cache\\\/gravatar\\\/1ec\\\/1ec8b3d7648777546edbfc3cf2980188x96.jpg\",\"caption\":\"Emmanuel Dijoux\"},\"url\":\"https:\\\/\\\/ohmycad.com\\\/pt-pt\\\/author\\\/edijoux\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"1. Como comunicar um problema - Ohmycad | Partenaire SOLIDWORKS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/","og_locale":"pt_PT","og_type":"article","og_title":"1. Como comunicar um problema","og_description":"Introdu\u00e7\u00e3o Todos n\u00f3s queremos que os nossos problemas sejam resolvidos ...","og_url":"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/","og_site_name":"Ohmycad | Partenaire SOLIDWORKS","article_publisher":"https:\/\/www.facebook.com\/ohmycad3ds\/","article_published_time":"2025-03-18T23:17:12+00:00","og_image":[{"url":"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-02-52-44-5487-PM.png","type":"","width":"","height":""}],"author":"Emmanuel Dijoux","twitter_card":"summary_large_image","twitter_misc":{"Escrito por":"Emmanuel Dijoux","Tempo estimado de leitura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/#article","isPartOf":{"@id":"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/"},"author":{"name":"Emmanuel Dijoux","@id":"https:\/\/ohmycad.com\/pt-pt\/#\/schema\/person\/d1c6952d8763dc17b3ec9eb3076ed5f7"},"headline":"1. Como comunicar um problema","datePublished":"2025-03-18T23:17:12+00:00","mainEntityOfPage":{"@id":"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/"},"wordCount":534,"publisher":{"@id":"https:\/\/ohmycad.com\/pt-pt\/#organization"},"image":{"@id":"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/#primaryimage"},"thumbnailUrl":"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-02-52-44-5487-PM.png","articleSection":["Apoio ao cliente","Contacta-nos"],"inLanguage":"pt-PT"},{"@type":"WebPage","@id":"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/","url":"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/","name":"1. Como comunicar um problema - Ohmycad | Partenaire SOLIDWORKS","isPartOf":{"@id":"https:\/\/ohmycad.com\/pt-pt\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/#primaryimage"},"image":{"@id":"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/#primaryimage"},"thumbnailUrl":"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-02-52-44-5487-PM.png","datePublished":"2025-03-18T23:17:12+00:00","breadcrumb":{"@id":"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/"]}]},{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/#primaryimage","url":"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-02-52-44-5487-PM.png","contentUrl":"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/image-png-Sep-01-2023-02-52-44-5487-PM.png"},{"@type":"BreadcrumbList","@id":"https:\/\/ohmycad.com\/pt-pt\/1-como-comunicar-um-problema\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/ohmycad.com\/pt-pt\/casa\/"},{"@type":"ListItem","position":2,"name":"1. Como comunicar um problema"}]},{"@type":"WebSite","@id":"https:\/\/ohmycad.com\/pt-pt\/#website","url":"https:\/\/ohmycad.com\/pt-pt\/","name":"Ohmycad - Partner SOLIDWORKS","description":"Le partenaire Dassault Syst\u00e8mes sans compromis","publisher":{"@id":"https:\/\/ohmycad.com\/pt-pt\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ohmycad.com\/pt-pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/ohmycad.com\/pt-pt\/#organization","name":"Ohmycad","url":"https:\/\/ohmycad.com\/pt-pt\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/ohmycad.com\/pt-pt\/#\/schema\/logo\/image\/","url":"https:\/\/ohmycad.com\/wp-content\/uploads\/2025\/04\/Logo-Carre-PNG.png","contentUrl":"https:\/\/ohmycad.com\/wp-content\/uploads\/2025\/04\/Logo-Carre-PNG.png","width":1080,"height":1080,"caption":"Ohmycad"},"image":{"@id":"https:\/\/ohmycad.com\/pt-pt\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ohmycad3ds\/","https:\/\/www.instagram.com\/ohmycad_\/","https:\/\/www.linkedin.com\/company\/ohmycad\/posts\/?feedView=all"],"email":"contact@ohmycad.com","telephone":"+331 89 71 33 15","legalName":"NEXTCUBE.IO","foundingDate":"2019-11-12","vatID":"FR43880208533","taxID":"88020853300013","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}},{"@type":"Person","@id":"https:\/\/ohmycad.com\/pt-pt\/#\/schema\/person\/d1c6952d8763dc17b3ec9eb3076ed5f7","name":"Emmanuel Dijoux","image":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/ohmycad.com\/wp-content\/wphb-cache\/gravatar\/1ec\/1ec8b3d7648777546edbfc3cf2980188x96.jpg","url":"https:\/\/ohmycad.com\/wp-content\/wphb-cache\/gravatar\/1ec\/1ec8b3d7648777546edbfc3cf2980188x96.jpg","contentUrl":"https:\/\/ohmycad.com\/wp-content\/wphb-cache\/gravatar\/1ec\/1ec8b3d7648777546edbfc3cf2980188x96.jpg","caption":"Emmanuel Dijoux"},"url":"https:\/\/ohmycad.com\/pt-pt\/author\/edijoux\/"}]}},"_links":{"self":[{"href":"https:\/\/ohmycad.com\/pt-pt\/wp-json\/wp\/v2\/posts\/92821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ohmycad.com\/pt-pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ohmycad.com\/pt-pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ohmycad.com\/pt-pt\/wp-json\/wp\/v2\/users\/283"}],"replies":[{"embeddable":true,"href":"https:\/\/ohmycad.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=92821"}],"version-history":[{"count":0,"href":"https:\/\/ohmycad.com\/pt-pt\/wp-json\/wp\/v2\/posts\/92821\/revisions"}],"wp:attachment":[{"href":"https:\/\/ohmycad.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=92821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ohmycad.com\/pt-pt\/wp-json\/wp\/v2\/categories?post=92821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ohmycad.com\/pt-pt\/wp-json\/wp\/v2\/tags?post=92821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}