{"id":92907,"date":"2025-03-19T00:21:21","date_gmt":"2025-03-18T23:21:21","guid":{"rendered":"https:\/\/ohmycad.com\/2-gestao-de-problemas-e-pedidos-de-alteracao\/"},"modified":"2026-01-19T15:22:24","modified_gmt":"2026-01-19T14:22:24","slug":"2-gestao-de-problemas-e-pedidos-de-alteracao","status":"publish","type":"post","link":"https:\/\/ohmycad.com\/pt-pt\/2-gestao-de-problemas-e-pedidos-de-alteracao\/","title":{"rendered":"2. Gest\u00e3o de problemas e pedidos de altera\u00e7\u00e3o"},"content":{"rendered":"<h3 style=\"text-align: justify;\">Contexto: Cen\u00e1rio<\/h3>\n<p style=\"text-align: justify;\">Digamos que trabalhas para uma empresa que fabrica drones. Durante um ciclo de testes do teu novo modelo de drone, \u00e9 identificado um problema: <strong>os motores aquecem de forma anormal ap\u00f3s 20 minutos de voo<\/strong>. &nbsp;<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"hs-image-align-center\" height=\"390\" style=\"height: auto; width: 640px;\" src=\"https:\/\/8764694.fs1.hubspotusercontent-na1.net\/hubfs\/8764694\/Drone-png.png\" width=\"640\" loading=\"lazy\"><\/p>\n<p style=\"text-align: justify;\">Vamos utilizar este cen\u00e1rio para ilustrar como gerir este problema e implementar uma solu\u00e7\u00e3o utilizando as ferramentas 3DEXPERIENCE.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<hr>\n<h3 style=\"text-align: justify;\">Passo 1: <strong>Cria um relat\u00f3rio de problema e notifica a equipa em causa<\/strong><\/h3>\n<p style=\"text-align: justify;\"><strong>Objetivo<\/strong>: Recolher o problema identificado e atribu\u00ed-lo \u00e0 equipa adequada.<\/p>\n<h4 style=\"text-align: justify;\">Actividades :<\/h4>\n<p><strong>1. Cria uma declara\u00e7\u00e3o de problema<\/strong>:<\/p>\n<div class=\"hs-callout-type-tip\" data-hs-callout-type=\"tip\">\n<p>Recomendo que cries um separador dedicado \u00e0 gest\u00e3o de problemas que contenha as aplica\u00e7\u00f5es <strong>Gest\u00e3o de problemas<\/strong>, <strong>A\u00e7\u00e3o de altera\u00e7\u00e3o<\/strong> e <strong>Revis\u00e3o 3D de problemas <\/strong>, como no v\u00eddeo abaixo. Isto simplificar\u00e1 a tua navega\u00e7\u00e3o. <\/p>\n<\/div>\n<ul>\n<ul>\n<li><strong>A\u00e7\u00e3o<\/strong>: Abre a aplica\u00e7\u00e3o <strong>Issue 3D Review<\/strong>.&nbsp;<\/li>\n<li><strong>Detalhes<\/strong>: Regista o problema de sobreaquecimento do motor. No separador \"Propriedades\", escreve o problema em detalhe, incluindo as condi\u00e7\u00f5es de teste, os sintomas observados e quaisquer dados relevantes. <\/li>\n<\/ul>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\" data-mce-style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\" data-mce-fragment=\"1\"><iframe height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/ZiqPY7Ms-a8?feature=oembed\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" width=\"256\" allowfullscreen=\"allowfullscreen\" data-mce-src=\"https:\/\/www.youtube.com\/embed\/ZiqPY7Ms-a8?feature=oembed\" data-mce-style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" data-mce-fragment=\"1\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<p><strong>2. Acrescenta dados relevantes:<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul style=\"text-align: justify;\">\n<li><strong>A\u00e7\u00e3o: <\/strong>Nos separadores \"Conte\u00fado\" e \"Anexos\", escolhe o(s) item(ns) em causa e acrescenta os recursos documentais que ilustram o problema.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\" data-mce-style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\" data-mce-fragment=\"1\"><iframe height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/UbDUzBe3KM8?feature=oembed\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" width=\"256\" allowfullscreen=\"allowfullscreen\" data-mce-src=\"https:\/\/www.youtube.com\/embed\/UbDUzBe3KM8?feature=oembed\" data-mce-style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" data-mce-fragment=\"1\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<p><strong>3. Atribui o problema<\/strong>:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>A\u00e7\u00e3o<\/strong>: No separador \"Membros\", atribui o problema \u00e0 equipa respons\u00e1vel pela sua resolu\u00e7\u00e3o.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\" data-mce-style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\" data-mce-fragment=\"1\"><iframe height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/fdiAcJLr8d4?feature=oembed\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" width=\"256\" allowfullscreen=\"allowfullscreen\" data-mce-src=\"https:\/\/www.youtube.com\/embed\/fdiAcJLr8d4?feature=oembed\" data-mce-style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" data-mce-fragment=\"1\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<p><\/p>\n<hr>\n<h3 style=\"text-align: justify;\">Fase 2: An\u00e1lise e revis\u00e3o em contexto 3D<\/h3>\n<p style=\"text-align: justify;\"><strong>Objetivo<\/strong>: Analisar o problema atrav\u00e9s da visualiza\u00e7\u00e3o 3D e preparar a fase de modifica\u00e7\u00e3o.<\/p>\n<h4 style=\"text-align: justify;\">Actividades :<\/h4>\n<p>Explora <strong>o modelo 3D com o Issue 3D Review<\/strong>:<\/p>\n<ul>\n<li><strong>A\u00e7\u00e3o<\/strong>: Carrega o modelo 3D do drone no <strong>Issue 3D Review<\/strong>.<\/li>\n<li><strong>Detalhes<\/strong>: Utiliza as ferramentas de navega\u00e7\u00e3o para examinar os componentes do motor e identificar visualmente as \u00e1reas de sobreaquecimento. Adiciona anota\u00e7\u00f5es para real\u00e7ar as \u00e1reas problem\u00e1ticas. <\/li>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\"><iframe width=\"256\" height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/wcwzYwoMlpY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen=\"\" title=\"Gest\u00e3o de problemas e pedidos de altera\u00e7\u00e3o - Etapa 2\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<hr>\n<h3 style=\"text-align: justify;\">Fase 3: Planeamento e valida\u00e7\u00e3o da mudan\u00e7a<\/h3>\n<p style=\"text-align: justify;\"><strong>Objetivo<\/strong>: Propor e validar as ac\u00e7\u00f5es corretivas necess\u00e1rias para resolver o problema.<\/p>\n<h4 style=\"text-align: justify;\">Actividades :<\/h4>\n<p><strong>1. Criar uma a\u00e7\u00e3o de mudan\u00e7a<\/strong>:<\/p>\n<ul>\n<li><strong>A\u00e7\u00e3o<\/strong>: Abre a aplica\u00e7\u00e3o <strong>Change Execution<\/strong> e prop\u00f5e uma altera\u00e7\u00e3o (por exemplo, substituir os motores ou acrescentar um sistema de arrefecimento).<\/li>\n<li><strong>Detalhes<\/strong>: Documenta a altera\u00e7\u00e3o proposta, incluindo detalhes como custos estimados, prazos e potenciais impactos na conce\u00e7\u00e3o e produ\u00e7\u00e3o.<\/li>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\"><iframe width=\"256\" height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/53FTVI2zmf0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen=\"\" title=\"Gest\u00e3o de problemas e pedidos de altera\u00e7\u00e3o - Fase 3\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<p><strong>2. Percurso de valida\u00e7\u00e3o<\/strong>:<\/p>\n<ul>\n<li><strong>A\u00e7\u00e3o<\/strong><span style=\"font-size: medium;\"> Cria um itiner\u00e1rio de valida\u00e7\u00e3o para obter a aprova\u00e7\u00e3o da modifica\u00e7\u00e3o.<\/span><\/li>\n<li><strong>Detalhes<\/strong>: Define uma sequ\u00eancia de valida\u00e7\u00e3o que envolva as principais partes interessadas (como o gestor de projeto, a equipa de produ\u00e7\u00e3o e o departamento de qualidade) para rever e aprovar a altera\u00e7\u00e3o.<\/li>\n<\/ul>\n<p>Precisas de mais informa\u00e7\u00f5es sobre as rotas de valida\u00e7\u00e3o?  <a href=\"https:\/\/hub.xdinnovation.eu\/knowledge\/processus-de-validation-routes\" target=\"_blank\" rel=\"noopener\">L\u00ea o artigo!<\/a><\/p>\n<p>&nbsp;<\/p>\n<hr>\n<h3 style=\"text-align: justify;\">Fase 4: Implementa\u00e7\u00e3o e acompanhamento da mudan\u00e7a<\/h3>\n<p style=\"text-align: justify;\"><strong>Objetivo<\/strong>: Aplicar a altera\u00e7\u00e3o aprovada e acompanhar a sua execu\u00e7\u00e3o.<\/p>\n<h4 style=\"text-align: justify;\">Actividades :<\/h4>\n<p><strong>Implementa\u00e7\u00e3o do plano de modifica\u00e7\u00e3o<\/strong>:<\/p>\n<ul>\n<li><strong>A\u00e7\u00e3o<\/strong>: Aplicar as medidas corretivas aprovadas.<\/li>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\"><iframe width=\"256\" height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/mQ7pBy89kkQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen=\"\" title=\"Gest\u00e3o de problemas e pedidos de altera\u00e7\u00e3o - Etapa 4\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<hr>\n<h3 style=\"text-align: justify;\">Etapa 5: Valida\u00e7\u00e3o final e encerramento do problema<\/h3>\n<p style=\"text-align: justify;\"><strong>Objetivo<\/strong>: Verificar se a altera\u00e7\u00e3o resolveu o problema e encerrar o registo do problema no sistema.<\/p>\n<h4 style=\"text-align: justify;\">Actividades :<\/h4>\n<p><strong>1. Valida\u00e7\u00e3o final<\/strong>:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>A\u00e7\u00e3o<\/strong>: Realiza testes para verificar se o problema de sobreaquecimento foi resolvido.<\/li>\n<li><strong>Detalhes<\/strong>: Utiliza as mesmas condi\u00e7\u00f5es de teste que as utilizadas para identificar o problema para garantir que a solu\u00e7\u00e3o \u00e9 bem sucedida.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\"><iframe width=\"256\" height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/8xKx5nOW-CA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen=\"\" title=\"Gest\u00e3o de problemas e pedidos de altera\u00e7\u00e3o - Etapa 5 1\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<p><strong>2. Encerrar o problema na gest\u00e3o de problemas<\/strong>:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>A\u00e7\u00e3o<\/strong>: Fecha o problema na <strong>Gest\u00e3o de problemas<\/strong> ap\u00f3s a valida\u00e7\u00e3o.<\/li>\n<li><strong>Detalhes<\/strong>: Marca o problema como resolvido, acrescenta coment\u00e1rios sobre as medidas tomadas e arquiva-o para refer\u00eancia futura.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"hs-embed-wrapper hs-fullwidth-embed\" style=\"position: relative; overflow: hidden; width: 100%; height: auto; padding: 0px; min-width: 256px; display: block; margin: auto;\" data-service=\"youtube\" data-responsive=\"true\">\n<div class=\"hs-embed-content-wrapper\">\n<div style=\"position: relative; overflow: hidden; max-width: 100%; padding-bottom: 56.25%; margin: 0px;\"><iframe width=\"256\" height=\"144.64\" src=\"https:\/\/www.youtube.com\/embed\/oM2jhIh_Cr8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen=\"\" title=\"Gest\u00e3o de problemas e pedidos de altera\u00e7\u00e3o - Etapa 5 2\" style=\"position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;\" loading=\"lazy\"><\/iframe><\/div>\n<\/div>\n<\/div>\n<hr>\n<h3>Conclus\u00e3o<\/h3>\n<p>Este processo estruturado ajuda-o a identificar, analisar e resolver problemas, ao mesmo tempo que assegura a necess\u00e1ria coordena\u00e7\u00e3o e aprova\u00e7\u00e3o de altera\u00e7\u00f5es utilizando as ferramentas <strong>de Gest\u00e3o de Problemas<\/strong>, <strong>A\u00e7\u00e3o de Altera\u00e7\u00e3o<\/strong>, <strong>Revis\u00e3o de Problemas 3D e Gest\u00e3o de Rotas<\/strong>.<\/p>\n<p>\ud83d\udc49 Contacta-nos para saberes mais!<\/p>\n<hr>\n","protected":false},"excerpt":{"rendered":"<p>Contexto: Cen\u00e1rio Digamos que trabalhas para uma empresa que fabrica  &#8230;<\/p>\n","protected":false},"author":283,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[923],"tags":[],"class_list":["post-92907","post","type-post","status-publish","format-standard","hentry","category-processo-de-validacao"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>2. 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